How we work with you.

This website, empowerszone.com, is run by Empowers Zone, an e-commerce growth company with its head office at Office #1, 2nd Floor, Arshad Sharif Plaza, G-11 Markaz, Islamabad, Pakistan, and teams in Liverpool and Brooklyn. By using the website you agree to these terms. If you do not agree, please do not use the site.

These terms also set the default rules for the services we provide: marketplace account management on Amazon, Walmart, eBay and TikTok Shop, account reinstatement, e-commerce business setup and private one-on-one training. Every engagement is defined by a written plan agreed with you (see “How an engagement starts”). Where the written plan and these terms differ, the written plan applies to that engagement.

Our privacy policy explains how we handle the information you share with us and forms part of these terms.

• You may use the site for lawful purposes only, and you must not try to interfere with it, copy it in bulk, or use it to send unsolicited messages.
• The guides, service descriptions and figures on this site are general information, not advice for your specific situation. Marketplace fees, policies and eligibility rules change; where we quote them we state the date they were checked, and you should confirm the current figures on the marketplace’s own pages before relying on them.
• Links to other websites, including Amazon, Walmart, eBay, TikTok Shop and the sources cited in our guides, are provided for convenience. We are not responsible for their content or their terms.
• The text, images, artwork, logo and design of this site belong to Empowers Zone or its licensors. You may quote short extracts with a link back to the page; you may not republish pages or substantial parts of them without written permission.

Every engagement follows the same steps, whoever you are and wherever you are based:

• A free consultation. We look at your business, your accounts or your plans with you and tell you what we would change first.
• A written plan. It sets out the scope of work, what we need from you, how the work is reported, the fees or the profit-sharing arrangement, the payment schedule, the notice period and any cancellation or refund terms.
• Agreement before work begins. Nothing is charged and no work starts until you have agreed the written plan.

We do not publish a price list, because the right scope depends on the marketplaces, the number of listings and how much of the account we are managing. Fees are always confirmed in writing before you commit.

We do not take investment on a fixed monthly return

Empowers Zone does not ask anyone to invest money with us on the promise of a fixed or guaranteed monthly return. We work in two ways only: we provide services for an agreed fee, or we work on a profit-sharing basis under a written plan in which the business, the accounts and the stock remain yours. Any profit share is a share of actual profit, which can go down as well as up, and is never a promised amount.

If anyone asks you for an investment, a deposit or a “return plan” in the name of Empowers Zone, or using our logo, our team members’ names or our office addresses, they are not acting for us. Do not pay them. Please tell us at info@empowerszone.com so we can act on it.

We do not sell courses

We do not run courses, batches, group classes or certificate programmes, and we are not connected to any training institute. Our only training is private one-on-one training for investors and business owners, agreed in a written plan like any other engagement.

We do not ask for your passwords

We work inside your marketplace and advertising accounts through the user permissions those platforms provide. We do not ask for your main login details, your bank login or your payment card, and we will never ask you to transfer your seller account to us.

• Your seller accounts, your brand and trademark, your listings, your advertising accounts, your inventory and your customer relationships remain your property throughout and after the engagement.
• We work in your accounts under the agreed scope. Decisions that change your business materially, such as a new product line, a price floor, a large stock order or an appeal that admits a policy breach, are made with you.
• When an engagement ends we hand everything back organised: access removed or transferred as you instruct, files returned, and open matters listed so nothing is dropped.
• Listings, images, A+ content, videos and documents we create for your account under a written plan are yours once the fees for that work have been paid. Our internal methods, templates and tools, and the content of this website, remain ours.

• Accurate information about your business, your products and your accounts, and prompt notice when something changes, such as a performance notification, a stock problem or a new supplier.
• The access and documents the written plan lists, such as user permissions, invoices, brand or trademark details, product compliance documents and cost of goods, so that work can start and stay on schedule.
• Products, listings and paperwork that comply with the marketplace’s policies and the law in the countries you sell in. We will tell you when something does not, and we will not list, source, ship or appeal anything we believe breaks a marketplace policy or the law.
• Payment of fees as set out in the written plan, and payment of third-party costs, such as marketplace fees, advertising budgets, samples, shipping, inspection and trademark filing fees, directly to those providers unless the plan says otherwise.

Amazon, Walmart, eBay and TikTok Shop set and change their own rules, fees, algorithms and eligibility criteria, and they decide account health, suspensions, reinstatements and listing approvals. We work to their published policies and to the marketplace mechanics described on our service pages, and we re-check those before each engagement.

For that reason we do not guarantee sales figures, rankings, Featured Offer share, advertising cost ratios, approval of any application, reinstatement of any account or listing, or any timescale that depends on a marketplace’s decision. Where we quote the results of past work, they are specific to that client and are not a promise of yours. Any example figures on this site are illustrative unless a page says otherwise.

We treat your account data, sales and advertising figures, suppliers, costs and plans as confidential. We use them only to do the work you have agreed, share them only with the team members working on your account, and do not sell or pass them to anyone else. We are happy to sign a non-disclosure agreement before you share anything. Our portfolio describes past work by scope and platform only, and never names a client or publishes a client’s figures without that client’s written approval.

In return we ask that the written plan, our reports and our working methods are kept confidential to you and your team.

• Fees, the payment schedule and the currency are set out in your written plan. Work is invoiced as the plan states, and fees for work already done remain payable if the engagement ends.
• Profit-sharing arrangements are calculated as the written plan states, from figures in your own marketplace reports that you can check yourself.
• Cancellation and refund terms are those stated in your written plan for that engagement. If the plan is silent, fees already paid for work that has been completed are not refundable, and fees paid for work not yet started are refunded.
• Marketplace fees, advertising spend and other third-party costs are never refundable by us, because they are paid to the marketplace or supplier.

Either of us may end an engagement by giving the notice stated in the written plan. We may also end it immediately if you ask us to break a marketplace policy or the law, if fees remain unpaid after a written reminder, or if we are not given the access we need to do the work. On ending we follow the hand-back steps in “Your business stays yours”.

• We are responsible for carrying out the agreed work with reasonable skill and care, and for correcting our own mistakes at no charge when you tell us about them.
• We are not responsible for the decisions, outages, policy changes or fee changes of any marketplace, payment provider, bank, carrier, supplier, inspection partner or government body, or for losses caused by information or access that was inaccurate, incomplete or late.
• We are not liable for loss of profit, loss of sales, loss of ranking or other indirect loss arising from the engagement, except where the law does not allow that liability to be excluded. Nothing in these terms limits liability for fraud or for anything that cannot lawfully be limited.

Tell us first. Email info@empowerszone.com or use the details on our contact page, and we will respond within our office hours and try to resolve the matter directly with you before either side takes any formal step.

We may update these terms when our services or the law change. The date at the top shows the current version. Changes apply to website use from the day they are published and to an engagement from its next written plan or renewal; they do not change a written plan that is already agreed.

Empowers Zone, Office #1, 2nd Floor, Arshad Sharif Plaza, G-11 Markaz, Islamabad, Pakistan. Email info@empowerszone.com, phone or WhatsApp +92 307 573 0041, Mon – Sat, 11:00am – 7:30pm PKT.